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fixgwdcawabend [2013/04/21 09:58] (current)
sjoerd created
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 += Fix: GWDCAW Abends
  
 +I experiences a lot of abends and faulted address spaces on my NetWare 6.5 SP8 GroupWise 8 HP2 server and found out that this was because of the gwdcaw process:
 +
 +<​code>​
 + ​9-08-2009 ​ 21:05:51 :    SERVER-5.70-2187 ​ [nmID=D0006]
 +     ​Removed address space because of memory protection violation
 +     ​Address Space: ​  ​GWDCAW.PO_SCP11
 +     ​Reason: ​         Free detected corrupt preceeding redzone for node
 +     ​0xD1F53F80
 +     ​Running Thread: ​ gwdca1-wrkr
 +     ​EIP: ​            ​0x97AFACF8 (???.NLM + 0x0)
 +
 +9-08-2009 ​ 21:45:36 :    SERVER-5.70-2187 ​ [nmID=D0006]
 +     ​Removed address space because of memory protection violation
 +     ​Address Space: ​  ​GWDCAW.PO_SCP11
 +     ​Reason: ​         Page Fault, Attempt to read from non-present page
 +     ​Running Thread: ​ gwdca1-wrkr
 +     ​EIP: ​            ​0x00000000 (???.NLM + 0x0)
 +     ​Access Location:
 +
 +9-08-2009 ​ 22:53:36 :    SERVER-5.70-2187 ​ [nmID=D0006]
 +     ​Removed address space because of memory protection violation
 +     ​Address Space: ​  ​GWDCAW.PO_SCP11
 +     ​Reason: ​         Detected user thread hogging the CPU
 +     ​Running Thread: ​ gwdca1-wrkr
 +     ​EIP: ​            ​0xF53566BE (USERLIB.NLM + 0x36BE)
 +
 +9-08-2009 ​ 22:53:40 :    SERVER-5.70-2187 ​ [nmID=D0006]
 +     ​Removed address space because of memory protection violation
 +     ​Address Space: ​  ​GWDCAW.PO_SCP12
 +     ​Reason: ​         Page Fault, Attempt to write to non-present page
 +     ​Running Thread: ​ gwdca2-wrkr
 +     ​EIP: ​            ​0xF5355146 (USERLIB.NLM + 0x2146)
 +</​code>​
 +And also abends in the abend.log:
 +<​code>​
 +Novell Open Enterprise Server, NetWare 6.5
 +PVER: 6.50.08
 +
 +Address space GWDCAW.PO_SCP11 removed Monday, 10 August 2009   ​0:​10:​51,​133 ​
 +Abend 0 on P00: Server-5.70.08:​ Page Fault Processor Exception (Error code 00000004)
 +
 +Registers:
 +    CS = 001B DS = 0023 ES = 0023 FS = 0023 GS = 0023 SS = 0023
 +    EAX = C095F9E0 EBX = C45BA000 ECX = C45BA000 EDX = C45BA000
 +    ESI = 00000041 EDI = C095F9E0 EBP = C1938F38 ESP = C1938E94
 +    EIP = F53558A5 FLAGS = 00010246 ​
 +    F53558A5 8B42F8 ​        ​MOV ​    EAX, [EDX-08]=?
 +    EIP in USERLIB.NLM at code start +000028A5h
 +    Access Location: 0xC45B9FF8
 +
 +...<​cut>​...
 +Additional Information:​
 +    The CPU encountered a problem executing code in USERLIB.NLM. ​ The problem may be in that module or in data passed to that module by a process owned by SERVER.NLM.
 +...<​cut>​...
 +
 +Novell Open Enterprise Server, NetWare 6.5
 +PVER: 6.50.08
 +
 +Address space GWDCAW.PO_SCP11 removed Monday, 10 August 2009   ​0:​10:​51,​133 ​
 +Abend 0 on P00: Server-5.70.08:​ Page Fault Processor Exception (Error code 00000004)
 +
 +Registers:
 +    CS = 001B DS = 0023 ES = 0023 FS = 0023 GS = 0023 SS = 0023
 +    EAX = C095F9E0 EBX = C45BA000 ECX = C45BA000 EDX = C45BA000
 +    ESI = 00000041 EDI = C095F9E0 EBP = C1938F38 ESP = C1938E94
 +    EIP = F53558A5 FLAGS = 00010246 ​
 +    F53558A5 8B42F8 ​        ​MOV ​    EAX, [EDX-08]=?
 +    EIP in USERLIB.NLM at code start +000028A5h
 +    Access Location: 0xC45B9FF8
 +
 +...<​cut>​...
 +   Stack dump exceeded the valid memory limit
 +
 +Additional Information:​
 +    The CPU encountered a problem executing code in SERVER.NLM. ​ The problem may be in that module or in data passed to that module by a process owned by SERVER.NLM.
 +...<​cut>​...
 +</​code>​
 +
 += Solution
 +The process named is the document converter process which was originally not created for running on NetWare. This process is causing the abends and memory space page faults. You can disable the process by adding the undocumented switch /nodca to the poa startup file:
 +
 +<​code>​
 +LOAD SYS:​\SYSTEM\GWPOA @PO_1.POA /nodca
 +</​code>​
 +
 += References
 +Novell acknowledges the problem in these two TIDs, so keep track of them to see if the issue is yet resolved:
 +[[http://​www.novell.com/​support/​php/​search.do?​cmd=displayKC&​docType=kc&​externalId=7002158&​sliceId=1&​docTypeID=DT_TID_1_1&​dialogID=46500739&​stateId=0%200%2077981498| NetWare server abends when trying to index PDF files (7002158)]] \\
 +[[http://​www.novell.com/​support/​php/​search.do?​cmd=displayKC&​docType=kc&​externalId=7002353&​sliceId=1&​docTypeID=DT_TID_1_1&​dialogID=46500739&​stateId=0%200%2077981498| ERROR: "​Document Convert Agent is unable to service requests"​ while loading the POA (7002353)]] \\
 +
 +{{tag>​fix groupwise}}
fixgwdcawabend.txt ยท Last modified: 2013/04/21 09:58 by sjoerd