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 — q:q799 [2016/07/29 13:39] (current) Line 1: Line 1: + = Question 799 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Which one of the following is the BEST description of a service level agreement (SLA)? + \\ \\ **Description:​** \\ See <​html><​a href="​http://​wiki.en.it-processmaps.com/​index.php/​Service_Level_Management#​Definitions"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ An agreement between the service provider and their customer + \\ {{tag>​qq}} \\