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q:q820 [2016/07/29 14:33] (current)
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 += Question 820 =  
 +This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Where would you expect incident resolution targets to be documented?​ 
 + \\ \\ **Description:​** \\ See <​html><​a href="​http://​wiki.en.it-processmaps.com/​index.php/​Checklist_SLA_OLA#​Service_level_requirements.2F_targets"​ target="​_blank">​here</​a></​html>​ for more information. \\ \\ **Correct Answer:** \\ A service level agreement (SLA)  \\ {{tag>​qq}} \\ 
q/q820.txt · Last modified: 2016/07/29 14:33 (external edit)