# SHIFT

--- Sjoerd Hooft's InFormation Technology ---

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q:q833
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 — q:q833 [2016/07/30 21:28] (current) Line 1: Line 1: + = Question 833 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Which of the following should be documented in an incident model? \\ + 1. Details of the service level agreement (SLA) pertaining to the incident \\ + 2. Chronological order of steps to resolve the incident + \\ \\ **Description:​** \\ See <​html><​a href="​http://​wiki.en.it-processmaps.com/​index.php/​Incident_Management#​Definitions"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ 2 only \\ {{tag>​qq}} \\