# SHIFT

--- Sjoerd Hooft's InFormation Technology ---

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q:q910
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 — q:q910 [2016/07/31 08:52] (current) Line 1: Line 1: + = Question 910 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Which of the following are the MAIN objectives of incident management? \\ + 1. To automatically detect service-affecting events \\ + 2. To restore normal service operation as quickly as possible \\ + 3. To minimize adverse impacts on business operations \\ \\ **Description:​** \\ See <​html><​a href="​https://​en.wikipedia.org/​wiki/​Incident_management_(ITSM)"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ 2 and 3 only \\ {{tag>​qq}} \\