# SHIFT

--- Sjoerd Hooft's InFormation Technology ---

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q:q912
##### Differences

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 — q:q912 [2016/07/31 08:55] (current) Line 1: Line 1: + = Question 912 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Which of the following should be done when closing an incident? \\ + 1. Check the incident categorization and correct it if necessary \\ + 2. Check that the user is satisfied with the outcome + \\ \\ **Description:​** \\ See <​html><​a href="​https://​en.wikipedia.org/​wiki/​Incident_management_(ITSM)"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ Both of the above  \\ {{tag>​qq}} \\