# SHIFT

--- Sjoerd Hooft's InFormation Technology ---

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q:q940
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 — q:q940 [2016/07/31 21:22] (current) Line 1: Line 1: + = Question 940 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ "​Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services"​. These specialized organizational capabilities include which of the following?​ + \\ \\ **Description:​** \\ See <​html><​a href="​https://​en.wikipedia.org/​wiki/​ITIL"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ Functions and Processes ​ \\ {{tag>​qq}} \\