# SHIFT

--- Sjoerd Hooft's InFormation Technology ---

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q:q995
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 — q:q995 [2016/08/02 09:46] (current) Line 1: Line 1: + = Question 995 = + This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach? + \\ \\ **Description:​** \\ See <​html><​a href="​https://​www.axelos.com/​news/​blogs/​june-2015/​csi-six-steps-to-success"​ target="​_blank">​here​ for more information. \\ \\ **Correct Answer:** \\ Defining measurable targets + \\ {{tag>​qq}} \\