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q:q999 [2016/08/02 10:02] (current)
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 += Question 999 =  
 +This page is part of Q, the IT exam trainer. \\ See https://​www.getshifting.com/​q for more info \\ \\ **Question:​** \\ What are the three types of metrics that an organization should collect to support continual service improvement (CSI)? 
 + \\ \\ **Description:​** \\ See <​html><​a href="​http://​blog.globalknowledge.com/​professional-development/​itil/​three-types-of-metrics-defined-by-itil/"​ target="​_blank">​here</​a></​html>​ for more information. \\ \\ **Correct Answer:** \\ Technology, process and service 
 + \\ {{tag>​qq}} \\ 
q/q999.txt · Last modified: 2016/08/02 10:02 (external edit)